We take great pride in offering you the very best dies from widely known and reputable manufacturers. If for any reason you are not happy with your items we will gladly accept them back for a full refund within 30 days of purchase. By full refund we mean the price paid for the product. Shipping fees will not be credited. In addition we will not cover shipping fees back to us unless the product we shipped you was incorrect. Additionally, if you receive free shipping because your order was above the required amount but then because of a return the value of the order falls below the free shipping minimum, we will deduct the flat rate of $4.95 from your overall refund.
The only exception to the above policy is for special order products which are not normally carried in store. These are final sale unless defective.
Simply contact our customer service department to set up your return.
In some cases w may be out of stock on a product you order. If that is the case, we will credit that item and ship the rest of your order.
Our shipping works as follows:
Orders below $49.99 have a flat rate shipping of $4.95
Orders above $50 ship for free
For International orders that contain ONLY cutting dies (Updated 1/19/2018 due to changes from USPS)
$1 to $49.99 - $14.95
$50 to $99.99 - $17.95
$100 - $150.00 - $22.95
Orders above $150.01 ship for free
For International orders that contain products BESIDES dies
Orders that have products besides dies do not qualify for the rates mentioned above. These orders will have their shipping rate calculated based on the weight of the package.
It is important to say from the get go that some shipping rates can be expensive. These rates are not made up by us but rather the USPS. We will always do our absolute best to ship in the most economical way. If for some reason the shopping cart calculated a very high rate and we can save you money we WILL issue a refund for the difference.
For International packages going First Class (less than 4 lbs or 1.8 kilos), the USPS has 4 different tiers: 1oz - 8oz (225grams) , 2 lbs (900grams), 3 lbs (1.3 kilos, and 4 lbs (1.8kilos).
This means that if you buy 1 little ink pad that weighs 56 grams, we still have to pay for the 225 grams. If something weighs 300 grams, we still have to pay for 900 grams, and so on.
We understand that for all of our valued International customers shipping can be a shocker. It is shocking to us as well but unfortunately there is nothing we can do about these rates. What we can do is make sure you get great prices on the actual products and we do our very very best to minimize shipping costs.